Measuring Effectiveness of Customer Relationship...

Measuring Effectiveness of Customer Relationship Management strategies in achieving customer loyalty A Case Based Study of Nandos UK (Kings Cross Branch) Introduction:Businesses has grown on fast pace in last few decades. This rapid growth in business ha snot only increased the competition but also provided the customers to choose from the products .increased competition and market uncertainty has left organization to think the ways to retain and attract more and more customers. Wining the heats and minds of customers is now the ultimate goals of much organization to earn profitability. (Kicaid, 2003) It is because organizations know a satisfied customer can refer many new customers to them with no cost of marketing. Customer†¦show more content†¦It is anticipated that the possible outcome of the proposed study will create a positive business environment by enhancing customer satisfaction and creating further customer service improvement activities and achieving customer loyalty. Academic: The area of the proposed research is CRM. It is an information technology industry term for methodologies and software. This term is used as methodology in IT and software technology, all customer relationship is dealt with the help of internet in an organised way by the enterprise. Using the proposed methodology or looking at it critically might be helpful for students doing research in the similar fields in the future. Literature review: This chapter consist of theories, ideas and concept of different authors, which will support the consider topic, because CRM is very important for the attraction of customer towards organisation. If CRM of the company is improve, then more customers will come as compare to the other competitors. By this way the relationship between organisation and customers maintain. We can say that CRM is the important factor of customer relationship. â€Å"That CRM is the key to strategic competition needed to keep the focus on customer needs and for a face to face with the customers throughout the organization† (Lin and Su, 2003) Different authors define CRM with different way, in which some haveShow MoreRelatedImproving Customer Loyalty And Brand Image Essay1258 Words   |  6 Pagesintegrate the aspects of quality and strategy. According to the words of Peter (2012), most of the healthcare organizations are using different tools for promoting the health care quality in a productive way . If medical supply business failed to provide quality medical equipment services to the individuals it would directly affect the operations (Gupta 2016, p.56). It is the duty of the medical equipment expert to use effective systems and techniques for measuring the performance of quality improvementRead MoreEvaluating Greenby Education Department1538 Words   |  7 Pagesshould include a strategy, which involves active participation from the workers, in the organization, in order to meet the objectives of the process evaluations. We will be utilizing and analysis, which is set in place by the expert consultants the director, has contracted. Strategic management is the art, science and craft of formulating, implementing and evaluating cross-functional decisions that will enable an organization to achieve long-term objectives. Strategic management is the process ofRead MoreCompetitive Advantages Of A Competitive Company1220 Words   |  5 Pagesare the elements of a competitive c ompany? Here are some factors that helps the organization to become a competitor in market. 1. Cost leadership: It is a business strategy that allows a company to lowest cost production in an industry. There are two options in businesses to improve profits, increasing or decreasing costs. This strategy focuses on acquiring a highest raw materials at lowest price then change them into valuable consumer goods. Low cost leadership often leads to increases in marketRead Moremarketing1904 Words   |  8 Pageslinks the philosophies, practices and theories of marketing. It closely examines an organisations ability to analyse the needs of the customer and make informed decisions based on these needs. These decisions are based on evidence and work towards matching the organisations capabilities and the customer needs, ultimately, to satisfy both the organisation and the customer. Introduction The evolution on marketing dates back to the Neolithic revolution approximately 12,000 years ago. 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We’ll also see how these two systems helps an organization to achieve their strategic objectives and goals. This report will also pave the light on the effectiveness of operations management and quality systems management with respect to a relevant quality change in an organization, in fair details. Introduction: Operations management is very importance in managing every operationsRead MoreDevelopment Of Strategic Human Resource Management3563 Words   |  15 PagesThe role and contribution of SHRM in this direction is considered inseparable. It helps in encouraging new forms of working and making the environment suitable and adequate for effective work. The aspect of Strategic Human Resource Management facilitates in achieving the business performance through productive and satisfied employees, enhanced knowledge sharing and collaboration, speedier process of work flow and synchronizing the business activities in accordance with the structure and design ofRead MoreTQM critical success factors in hospitality Industry and their impact on Customer Loyalty, a theoretical Model9680 Words   |  39 PagesVolume 4, Issue 1, January 2013 ISSN 2229-5518 1 TQM critical success factors in hospitality Industry and their impact on Customer Loyalty, a theoretical Model Walid Youssef Montasser - Prof Dr. Abd Alhakim Al Manhawy Abstract- Total Quality Management (TQM) is a management philosophy that seeks to integrate all organizational functions to focus on meeting customer needs and organizational quality objectives, TQM is one of the most applied and well accepted approach between the contemporary

Land Rights And Property Rights - 1006 Words

The topic I chose for our assigned is ‘property rights’. The property rights we will review are the intellectual property, industrial property, copyrights and property rights are human rights. This is of great interest to me with anything to do with property rights as they are, â€Å"arguably property rights are the foundations of all human rights.† (Wilson, T. 2015). There are so many laws that govern protecting the inventor, from the timeframe, to who has ownership of those rights. We are finding as our world becomes smaller, â€Å"protecting property is an important part of promoting the global trade. Property is classified as both physical and intellectual.† (Satterlee 2014). This also includes the copyrights, which are a form of intellectual†¦show more content†¦2014). Per the conventional wisdom the cost of copying someone else’s material should far exceed the cost of creating the material. Although there have been Intellectual Pr operty laws in place, there have been many piracy lawsuits, unfortunately, it has not slowed down or eliminated the piracy in music. The industrial property has become an organizational stake in the companies and it is also patent. Moreover, the interest has also focused more on specific issues such as the link between patents and technology transfer or the shape of what we refer to as patent systems. â€Å"In Japan, the historiography of the Japanese patent system was stimulated by commemorative works such as the three volumes of One Hundred Year History of the Industrial Property Rights System in 1984 and 1985. These were edited by the Japan Patent Office one hundred years after the introduction of the 1885 Patent Law. Beyond this commemorative perspective, in 2011 as volume in the series ‘History of International Trade and Industrial Policy’ gave an historical overview of Japan’s intellectual property policy. (Galvez-Behar, G., Nishimura, S. 2016). The industrial property right is just as important as the intellectual rights and should be protected as it is created using the human labor, which bring us to the next rights, the property rights as human rights. â€Å"The notion of human rights grew out of the idea that individuals had the right to own property, beginning no Less with the right to `own Show MoreRelatedHistorical Background Of English Law System1689 Words   |  7 PagesHistorical Background Fragmentation of land has been an ongoing phenomenon for many centuries and is backed by the notion of maximizing its potential utility, given its scarce nature. In the feudal system, one’s relationship to land is defined by their hierarchical position. The king stood at the top of the pyramid and ruled over all the lands, and would grant partial rights to the Lords. 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I feel that eminent domain is a good way to keep the needs of the community and each person’s individual property rights balanced. Even though I believe individual property rights are more important that the needs of the community, I also believe the government sometimes has to take that property away for the better good of the community. At the sameRead More History and Concepts of Boundaries Essay1478 Words   |  6 Pages Chapter 1 – History and Concepts of Boundaries Principal 2: A suveyor creates land boundary lines. These created lines, which are separate and distinct from property lines, are determined by legal principals and law. Boundaries: The line that separates two adjoining land parcels as determined by legal descriptions. 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The two main forms of security that are generally taken are land, stocks and shares

Chinas Population Problem Essay Example For Students

Chinas Population Problem Essay The Chinese government has taken the enforcement of family planning andbirthrate laws to an extreme by violating the civil rights of its citizens,which has had bad effects on the morale of its people (Whyte 161). Chinaspopulation has grown to such an enormous size that it has become a problem toboth the people and government. China, the most populous country in the world,has an estimated population of about one thousand-one hundred-thirty three pointsix million (Hsu 1). Ninety-four percent of the population thrives in theeastern half of China, which composes about forty-three percent of Chinas totalarea (Hsu 1). The eastern half of China contains its most populous cities likeBeijing, Shanghai, and Tianjin. However these cities have a low fertility ratedue to recent bandwagons of birth control. The average density in the easternhalf of China averages around two-hundred and thirty-six people per squarekilometer, whereas the density in the west half averages around ten point sixpeople p ersquare kilometer (Hsu 1). Current enforcement of Chinese lawsprevents migration between provinces without proper authorization, as thecitizens in the west half of China have a desire to live in a more urban lifewhere jobs can be found easier, and the citizens in the more populous easternhalf have a stronger desire to live in the more rural western China (Hsu 4). The Chinese have always had a large population (Hsu 1). Even in ancient timeswhere the population would never fall below sixty million (Hsu 1). Later, inthe eighteenth century the population rose exceedingly and China became thestrongest and most economically wealthy (Hsu 1). By the time the Qing Dynastyruled, the fertile people of China had reached a population of three-hundredmillion (Hsu 1). The birthrate in China did decline in the nineteen-fifties dueto campaigning by the government on birth control (Hsu 1). However, after thepopulation decreased the government turned their attention to other matterswhile the population slowly crept up again. Once again in the nineteen-seventies the population became an issue and it received the governments fullattention. In order that the government might resolve this problem, the Wan XiShao policy, or the marry later, give longer spacing between children, andhave fewer children policy began to be enforced (Hsu 2). This policy proved tohave som e effect but it did not stop the fertile people of China, and thepopulation has steadily risen to the current population (Hsu 2). The recent laws imposed on the people of China include the One child per familylaw(Hsu 2). This law began to be enforced in nineteen-seventy-nine, so thatthe government might achieve its goal of reducing the rate of natural increaseto five per thousand by nineteen-eighty-five, and to zero by the year two-thousand(Hsu 2). The immense population had become straining on the economy andresources (Linden 1). Migration to less populous areas of China becamerestricted so that the government might be able to control the population moreeffectively and easily (Hsu 4). Currently, the one child per family law stillexist, but it has become more flexible, in that it allows a second child butwith a longer interval between the first (Hsu 2). Through the health serviceprograms across China, birth control pills, inter uterine devices, condoms,diaphragms , foams, and jellies had been distributed in a matter of time(C.Q.W.R. 1). The government made life easier for those who chose to obey thislaw by offe ring incentives such as: paid maternity leave, time off for breastfeeding, free child care, free contraceptives, and paid time off for abortionsand sterilization (Ehrlich 205). Other rewards for obeying this law and notexceeding the limit included better housing and educational opportunities fortheir children (Ehrlich 205). Doctors volunteered their services to sterilizecouples who had finished childbearing, and doctors also provided free abortionsat local clinics and hospitals (Ehrlich 205). However the government hasencountered resistance in rural areas and this has led to many abuses, and oneof the reasons why the government has performed many coerced abortions andsterilizations (C.Q.W.R. 1). .u4ae0e74300fe166a1a0eb308235de584 , .u4ae0e74300fe166a1a0eb308235de584 .postImageUrl , .u4ae0e74300fe166a1a0eb308235de584 .centered-text-area { min-height: 80px; position: relative; } .u4ae0e74300fe166a1a0eb308235de584 , .u4ae0e74300fe166a1a0eb308235de584:hover , .u4ae0e74300fe166a1a0eb308235de584:visited , .u4ae0e74300fe166a1a0eb308235de584:active { border:0!important; } .u4ae0e74300fe166a1a0eb308235de584 .clearfix:after { content: ""; display: table; clear: both; } .u4ae0e74300fe166a1a0eb308235de584 { display: block; transition: background-color 250ms; webkit-transition: background-color 250ms; width: 100%; opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #95A5A6; } .u4ae0e74300fe166a1a0eb308235de584:active , .u4ae0e74300fe166a1a0eb308235de584:hover { opacity: 1; transition: opacity 250ms; webkit-transition: opacity 250ms; background-color: #2C3E50; } .u4ae0e74300fe166a1a0eb308235de584 .centered-text-area { width: 100%; position: relative ; } .u4ae0e74300fe166a1a0eb308235de584 .ctaText { border-bottom: 0 solid #fff; color: #2980B9; font-size: 16px; font-weight: bold; margin: 0; padding: 0; text-decoration: underline; } .u4ae0e74300fe166a1a0eb308235de584 .postTitle { color: #FFFFFF; font-size: 16px; font-weight: 600; margin: 0; padding: 0; width: 100%; } .u4ae0e74300fe166a1a0eb308235de584 .ctaButton { background-color: #7F8C8D!important; color: #2980B9; border: none; border-radius: 3px; box-shadow: none; font-size: 14px; font-weight: bold; line-height: 26px; moz-border-radius: 3px; text-align: center; text-decoration: none; text-shadow: none; width: 80px; min-height: 80px; background: url(https://artscolumbia.org/wp-content/plugins/intelly-related-posts/assets/images/simple-arrow.png)no-repeat; position: absolute; right: 0; top: 0; } .u4ae0e74300fe166a1a0eb308235de584:hover .ctaButton { background-color: #34495E!important; } .u4ae0e74300fe166a1a0eb308235de584 .centered-text { display: table; height: 80px; padding-left : 18px; top: 0; } .u4ae0e74300fe166a1a0eb308235de584 .u4ae0e74300fe166a1a0eb308235de584-content { display: table-cell; margin: 0; padding: 0; padding-right: 108px; position: relative; vertical-align: middle; width: 100%; } .u4ae0e74300fe166a1a0eb308235de584:after { content: ""; display: block; clear: both; } READ: Butterbox Babies EssayThe Chinese government has committed brutal and unjustified acts againstoffenders of the one child policy, and in general the enforcement of theselaws has taken the governments undivided attention (Ehrlich 205). Resistance bytraditional citizens who mainly live in less populous areas, have receivedinvoluntary abortions and sterilizations. China has gone to great lengths tocontrol population, and it has involved reprogramming citizens to have smallerfamilies and to

The Vocational Rehabilitation Act free essay sample

Education is regarded as a fundamental right in the United States. We will write a custom essay sample on The Vocational Rehabilitation Act or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page Up until the 1970’s, however, children with disabilities were being denied this right. Congress passed landmark legislation to redress this injustice, beginning with the Vocational Rehabilitation Act of 1973, and culminating with the Individuals With Disabilities Education Act. These new federal laws strived to end educational discrimination against children with disabilities, by guaranteeing all children have access to a free and appropriate education in the best environment possible. These laws made clear what schools and other public entities obligations were for the education of the disabled, and also proposed specific measures to be taken for their protection, thereby ensuring that all citizens had access to an education and the self-sufficiency and education provides. The Impact of Section 504 of the Vocational Rehabilitation Act of 1973, and the Individuals with Disabilities Education Act (IDEA) 2004, on the Education of Children with Disabilities The notion that public education is essential for a well functioning republic has a long history in the United States. The chief goal of an education is to produce a measure of self-sufficiency in an individual (Hannon, 1997). An individual is expected to determine his or her own course and not to be dependant, but function independently, and an education is the means to achieve this goal. Up until the 1970’s, education for those with disabilities did not foster independence, in fact the result was the exact opposite. People with disabilities weren’t expected to be self-sufficient, instead often ended up dependent on public funds and programs for support. (Stroman, 2003) In order to change this prevailing notion about disability, Congress first had to recognize that the rights of a section of the population were being denied, and second, they had to enact laws to safeguard the rights of these citizens. With Section 504 of the Vocational Rehabilitation Act of 1973 (P. L. 93-112) and the first Individuals with Disabilities Education Act of 1975 (P. L. 94-142), the federal government took the first steps in making sure that all with disabilities were guaranteed a â€Å"free appropriate public education† that was to be provided in the â€Å"least restrictive environment. † (Switzer, 2003) These new guiding principles were to ensure that children with disabilities were to obtain the education they deserved. These two federal laws changed how children with disabilities were educated by 1) clearly defining disabilities, 2) making education meet the needs of an individual, instead of a one-size-fits-all solution, 3) clearly defining the school’s responsibilities, and 4) adding procedural safeguards to protect the rights of the children. Education as a fundamental right for all is based on the Fourteenth Amendment of the Constitution of the United States. (Hurwitz, 2008) The amendment protects us from any state depriving us of life, liberty or property, without due course of law. Children with disabilities were being deprived of an appropriate education. In its landmark decision, Brown v. Board of Education (1954), the Supreme Court affirmed that educational opportunities fell under the protection clause of the Fourteenth Amendment, and that state laws denying black children equal educational opportunities was unconstitutional. (Hannon, 1997) The language the court used made it clear that denying any group or classification of people educational opportunities was unconstitutional. (Stroman, 2003) Education had to be extended to all, on equal terms regardless of race or disability. Federal legislation was necessary to standardize all of the existing laws different states had regarding the education of children with disabilities. Section 504 of the Vocational Rehabilitation Act of 1973 Section 504 of the Vocational Rehabilitation Act of 1973 was designed to protect students with various educational handicaps, either physical or mental. (Hurwitz, 2008) Any entity that received funding from the federal government was now barred by law from discriminating against anyone with an educational handicap. This new law defined a â€Å"qualified handicapped person† as someone who had a physical or mental impairment that significantly limits one or more major life activities. (Sattler, 2008) A major life activity is defined in terms of function. Does the impairment limit functions, like walking, seeing, hearing, speaking, or learning? With this broad definition of disability, a wide range of individuals are covered under this act. Children that require special education, as well as children with various medical conditions that prevent them from functioning adequately in the classroom, are all protected under Section 504. The language used in Section 504 reflects the time period in which it was written. Stroman, (2003) points out that what was once cutting edge scientific terminology may over time take on new meanings which could have negative connotations with the public. In the United States â€Å"handicap† has been replaced with the term â€Å"disabled. † Legislation subsequent to Section 504 has reflected this change. Section 504 requires schools to provide a free and appropriate education for all children with disabilities. It further mandates that children with disabilities be educated in the least restrictive environment. Sattler, 2008) This requirement forces schools to accommodate children with disabilities so that their education is comparable to those children without disabilities. While it’s not always possible to accommodate every condition, the schools must make an appropriate effort. Some examples of accommodation include, giving preferential seating to a child with difficulty walking, or providing a structured learning environment to child with a learning disability. Schools are also required to provide special education services to accommodate children with more severe types of disabilities. Under Section 504, schools are required to establish procedural safeguards to protect the rights of children with disabilities and also their parents or guardians. (Sattler, 2008) Parents are encouraged to work with the schools to ensure their children are receiving appropriate assessments, along with reasonable accommodations from the schools. There must also be periodic reviews of the child’s education plans. If the parents don’t agree with the schools’ assessments, they have the right to take the school districts to federal court. Section 504 was an important first step in providing a free and appropriate education for all children in this country. It has had a meaningful impact on the education of children with disabilities by first, defining who is protected, and the school’s responsibility in meeting the educational needs of those children, and second, setting up procedures to ensure the rights of these children and their parents are protected. Perhaps more importantly, Section 504 laid the groundwork for the disability legislation that followed it. Individuals with Disabilities Education Act Congress enacted the first Individuals with Disabilities Education Act (IDEA) in 1975. The law was originally called the Education for all Handicapped Children Act and has been subsequently updated, expanded, and amended several times. (Hurwitz, 2008) In 1990, President Bush signed into law the act that changed the name of the Education for all Handicapped Children to the Individuals with Disabilities Education Act. (Jacob amp; Hartshorn, 2003) The law introduced several important concepts that have become hallmarks of special education today. In providing a free and appropriate education for children with disabilities, IDEA introduced the concept of an individual education plan for children in special education. Schools could no longer take a one-size-fits-all approach to special education. (Switzer, 2003) Each child with disabilities would be provided with a plan on how to receive an appropriate education. Another important concept introduced in IDEA was â€Å"zero reject† (Hurwitz, 2008). No child could be rejected from receiving services, no matter how severe the disability. Whereas Section 504 interpreted disability in a broad sense, IDEA defines disability very specifically. The law defines 13 distinct categories of disability, including impairments such as mental retardation, emotional disturbance, and autism. (Sattler, 2008) All of these disabilities require special education services from the schools. A child with a medical disability, such as diabetes, while eligible for accommodation under Section 504, would not be covered under IDEA, because its narrower definition of disability. IDEA deals specifically with children in special education. Even with narrowing its definition of disabilities, IDEA covers a wide range of disabilities. The education for a child with a disability such as deaf-blindness, would be very different from the education of a child with autism, both covered by IDEA (Hannon, 1997) In order to provide an appropriate education for children with diverse kinds of disabilities, IDEA has mandated that all children have an individualized educational program (IEP). An IEP is a written document that explains the child’s needs and how the school or public agency is going to meet those needs. Sattler, 2008) An IEP must include information like the child’s present level of performance, goals, services needed, and accommodations needed. The IEP must be renewed annually and it is transferable if the child moves. In this way IDEA attempts to provide unique solutions for children with specific educational needs. In addition to providing an IEP for children in special education IDEA also requires school s to provide a full and appropriate individual initial evaluation to determine the child’s disability and educational needs. (Sattler, 2008) Specific criteria must be applied to the evaluation. The evaluation must use multiple assessment tools and strategies. It must use multiple types of information, such as academic, developmental, and medical information. The evaluation must use technically sound instruments, administered by trained and knowledgeable personnel. The assessment procedures should be non-discriminatory in nature and comprehensive in scope. This type of comprehensive evaluation is hoped to identify the nature of the child’s disability and the measures necessary to provide and appropriate IEP. Schools are also required to provide an education in the least restrictive environment under IDEA. If possible, children with disabilities should be educated in a general education classroom with an appropriate accommodation. (Hurwitz, 2008) This practice is called â€Å"mainstreaming† or â€Å"inclusion. † The rationale behind inclusion is that it may increase children’s academic achievement and self-esteem, and decrease the stigma associated with disabilities. (Sattler, 2008) IDEA also includes many procedural safeguards to protect the rights of children with disabilities and their parents. Under Section 504, parents can go directly to federal court in order to resolve disputes with schools. IDEA requires parents to try and find an administrative solution before allowing them to go to court. (Sattler, 2008) However, IDEA stresses the importance of parents being involved in all of the decisions regarding their children’s education. Parents of children with disabilities are to be given the opportunity to be members of the groups that make placement decisions, such as the IEP team. Parents also have the right to have independent evaluations of their children, at no cost to the parents. Finally parents have the right to a due process complaint. The complaint can be regarding any matter relating to the identification, evaluation, or placement of the child. The complaint must be heard and resolved in a reasonable time frame. If the school and the parent cannot resolve the complaint, the next step is mediation, where an independent mediator attempts to resolve the issues. If mediation fails, a due process hearing is convened, where an impartial hearing officer hears evidence from both sides and makes a decision based on the evidence whether or not the child received a free and appropriate education. Finally, the parents have the right to appeal the decision of the due process hearing. Sattler, 2008) Under IDEA the procedural safeguards are clearly defined and designed to ensure a free and appropriate education in the least restrictive environment. Conclusion Although Section 504 and IDEA both require schools to provide a free and appropriate education to all children, IDEA strives to clarify just what exactly that phrase means and how to achieve that goal. The definition of disability is narrowly defined. A method for meeting the needs of each individual child with disabilities is provided in the form of the individualized education program. A school’s responsibilities are also more clearly defined under IDEA than Section 504. Finally, the procedural safeguards are also more specific. Implementation of IDEA has not been without problems. In fact, school districts lobbied against the bill because of the costs. (Switzer, 2003) In defining a free and appropriate education, IDEA makes it clear that school districts and public entities must provide an appropriate education free of charge if the child is covered under the law. (Hurwitz, 2008) Problems with assessment have also arisen. IDEA mandates the usage of technically sound instruments in the assessment of disability. Flanagan (1995) pointed out that a more reliable measure was needed for the assessment of emotional disturbance, one of the 13 disabilities defined by IDEA. Finally, arguments have been made against the least restrictive environment clause. McDonough (2008) argues that a relaxing of the mainstreaming requirement of IDEA would benefit students with autism spectrum disorders, allowing them to receive the specialized education they require, and reliving the burden on general education teachers from the classroom disruptions common to the disorder. Unfortunately there is a huge amount of litigation associated with these two federal laws. The vague language used in these laws is open to many different interpretations. Who is to say what is â€Å"appropriate† in a â€Å"free and appropriate education? † How can you quantify a â€Å"substantially† limited â€Å"major life activity? † And just what constitutes a â€Å"major life activity? † Parents and school districts, alike, aren’t sure how to interpret some of these phrases, and are quite willing to litigate in order to clarify the issue. (Switzer, 2003) This leaves some important educational decisions in the hands of the courts instead of educators. Controversies aside, the Individuals with Disabilities Education Act, as well as Section 504 of the Vocational Rehabilitation Act, have had a profound impact on education in the United States. Both laws seek to identify individuals who had previously been denied access to education, and provide them with a means obtaining the self-determination that an education can provide. Finally, both laws try to hold those accountable for providing an education to all of the citizens of our country. Self-determination is a privilege most of us take for granted.